Yes, we are current members of Master Plumbers. To be part of the this respected trade organisation, members must complete a Quality Assurance review of their business. Our ongoing Quality Assurance programme educates and supports members to reach the highest standards.

Members also adhere to a Code of Practice and Code of Conduct, promoting best business practice. This provides homeowners considerable comfort of knowing that the work comes with the Master Plumbers Guarantee. This consumer guarantee covers you in the event of substandard workmanship and loss of an advance payment to a contractor should they go into liquidation or bankruptcy. More information regarding Master Plumbers can be found here.

Waste disposal will only break up soft debris. Things like bones, coffee grinds, egg shells or any hard product will wear the blades and jam the disposal. You should always run water to the disposal to help break down the food to help it through the drain. If your waste master stops for any reason we recommend trying to either push the reset buttons under the unit or test the electrician port to ensure there is power still going to the unit.

Still having problems call Matthews Plumbing and Gasfitting.

A plunger can be used to help unblock drains. Please be careful if you use Drain cleaners as they are very toxic - have a look on the back of the product you will notice the warning labels. These toxic chemicals can be very bad for your pipes, causing them to deteriorate from the inside out. If this happens your drains will need to be replaced.

If you have a clogged drain, please call us at Matthews Plumbing and Gasfitting Limited.

Firstly, we recommend looking at your previous water bill, were they estimated? Now you have had a reading? This could be the problem, if not plan B.

We recommend turning off all water appliances check your water meter numbers, wait 30 minutes and check again. If your watermeter is still ticking over, then check all taps for leaks (including outside hose taps), toilets, and showers. Still no luck? Walk around your property, any water pooling? This could mean a burst watermain.

Still no luck – call us at Matthews Plumbing and Gasfitting Limited.

This is a concern and should be treated seriously. Firstly, turn off your gas supply (Either LPG bottles or Gas meter), ensure no naked flames are open. Remove yourself from the suspected area and call Matthew Plumbing and Gasfitting Limited.

Turn off the water at the main valve, this will stop further water damage. If near electricity we recommend turning it off near the affected area of your home, you can not be “too safe” with this step. Call us at Matthews Plumbing and Gasfitting, we have a technicians available 24/7 as these types of jobs as dont always happen between work hours.

There can be multiple issues especially with older cylinders examples - Intermittent tempering valve failure, element deterioration, pressure valve failures. Or it could be that your Hot Water Cylinder isn’t big enough to supply your whole household with hot water and you may need an upgrade? Did you know the life expectancy for Hot Water Cylinders is 8-10 but can last up to 15 years depending on it’s quality – check your HWC as it should have a sticker with the manufactured date.

Any other questions, please call us at Matthews Plumbing and Gasfitting Limited.

Sometimes this is a cross over of Electrician or Plumber/Gasfitter – eg: If you have water coming out of the hot taps but it is cold, this can indicate:

ELECTRIC Hot Water Cylinder: Could be as easy as an old “Ripple Relay” More information on Vector. Or a blown element? a faulty thermostat?

LPG: either run out of LPG or no power to the unit. If this is after a power cut, you may need to reset an instantaneous hot water system by switching the power off and on again. The instantaneous gas hot water system should then go through a reset programme and be ready to use again in a few minutes.

Either way Matthews Plumbing and Gasfitting can help.

No, we do not service electrical appliances, however if you have a leaking hose that is something we can fix. Call to book in a technician.

In most cases it is the outlet valve washer which can blister or perish. If that is the case, it will need to be replaced as the toilet will carry on filling and intime wear out the inlet valve also. Call Matthews Plumbing and Gasfitting for any toilet issues.

Please have a look at our Call Out Rates and Finance Option for more details.